WFM Unfiltered | Workforce Management Podcast
Welcome to WFM Unfiltered
Real conversations. Practical insights. Smarter workforce strategies.
If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place.
WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globally respected WFM consultant and transformation expert, each episode dives into the operational challenges leaders face and offers grounded, experience-driven insights that actually move the needle.
Expect meaningful conversations with industry leaders, strategic perspectives on WFM technology, employee experience, and resource optimization, and stories from the field that will resonate whether you're leading a small team or scaling global operations.
This isn’t your typical industry podcast. It’s sharp, insightful, and refreshingly human. No buzzwords. No sales pitches. Just 30 minutes of value-packed dialogue designed to support performance improvement and empower better decisions.
New episodes weekly. Subscribe now and stay ahead of the curve in workforce management.
For consulting, coaching, or custom WFM solutions, visit www.rightwfm.com or contact Irina directly at Irina@rightwfm.com.
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WFM Unfiltered | Workforce Management Podcast
Latest Episodes
Through The Lens of Vendors - Greg Reffner
Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes world of tech sales and customer success,...
How to Lead Without Faking It: WFM, Coaching & Confidence - Danny Green
What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and leadership expert. His career didn’t ...
WFM Career - The Sky is the Limit
What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humble beginnings to reshaping the way we thin...
Doing Outbound Right - Garry Gormley
From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to dissect what makes outbound tick, why most...
Agent Mentorship into WFM - Aaron Wojtak
Aaron Wojtak joins Irina on WFM Unfiltered for a brutally honest dive into what’s really happening at the intersection of real-time analytics, agent performance, and leadership in contact centres. With a background that spans frontline agent ro...
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