WFM Unfiltered
Hey there! I’m Irina, and welcome to WFM Unfiltered!
This is the podcast where we spill the beans on everything happening behind the scenes in workforce management.
If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot.
Every week, I’ll chat with awesome guests who know a thing or two about managing workforces.
We’ll laugh, we might rant, and yes, there could be some cursing (just a bit!).
We're going to talk about the latest tech, share funny stories, give real advice, and tackle the stuff no one else dares to touch.
This isn’t your typical, boring industry podcast. We keep things fun, real, and a bit disruptive. It’s like having a chat with friends who get what you’re going through.
So, whether you’re in charge of a WFM team or just curious about what goes on behind the scenes, join us every week for 30 minutes of unfiltered fun and insights.
Subscribe to the show here or on YouTube, follow me on LinkedIn, and if you’re interested in sponsoring or learning more about our sponsors, get in touch!
Welcome to WFM Unfiltered – let’s get real about workforce management together!
WFM Unfiltered
Capacity Planning and Handling Pushback from Senior Stakeholders | Adriana Olteanu
In this episode of WFM Unfiltered, host Irina Mateeva dives deep into the world of capacity planning with Adriana Olteanu, the Manager of WFM Forecasting & Capacity Planning at Groupon. With nearly two decades of experience in customer service, banking, and workforce management, Adriana brings a wealth of knowledge, particularly in the often-overlooked area of capacity planning.
Throughout the episode, Adriana shares her journey from handling customer service in banks to leading WFM teams at Groupon. She highlights the importance of understanding the full picture, from knowing your team to translating complex data into actionable insights. Adriana also tackles the common challenge of pushback from senior stakeholders who often prioritize budgets over accurate forecasts. Her advice? Transparency, detailed analysis, and the ability to sell the benefits of workforce management to every level of the organization.
Listeners will learn how to build trust with senior stakeholders by presenting data-driven stories, the importance of weekly checks in capacity planning, and how to ensure every action aligns with the company's broader business strategy. Adriana’s insights are a must-listen for anyone involved in workforce management, offering practical tips on how to optimize resources, save money, and ultimately drive business success.
Ready to take your WFM strategy to the next level? Subscribe to our channel for more expert insights: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1
Adriana on LinkedIn: https://www.linkedin.com/in/adriana-olteanu-3612a247
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