Welcome to WFM Unfiltered

Real conversations. Practical insights. Smarter workforce strategies.

If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place.

WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globally respected WFM consultant and transformation expert, each episode dives into the operational challenges leaders face and offers grounded, experience-driven insights that actually move the needle.

Expect meaningful conversations with industry leaders, strategic perspectives on WFM technology, employee experience, and resource optimization, and stories from the field that will resonate whether you're leading a small team or scaling global operations.

This isn’t your typical industry podcast. It’s sharp, insightful, and refreshingly human. No buzzwords. No sales pitches. Just 30 minutes of value-packed dialogue designed to support performance improvement and empower better decisions.

New episodes weekly. Subscribe now and stay ahead of the curve in workforce management.

For consulting, coaching, or custom WFM solutions, visit www.rightwfm.com or contact Irina directly at Irina@rightwfm.com.